FAQ's

What age group are your toys suitable for?

All our DIY educational toys and STEM kits are designed for children aged 3-12 years. Each product clearly lists the recommended age range to help you choose the perfect kit for your child.

2. Are your products safe for kids?

Yes! Safety is our top priority. All our toys are made from high-quality, non-toxic materials and are tested to meet strict safety standards.

3. How long does shipping take?

We ship from Canada, so most orders arrive within 5-10 business days. You’ll receive a tracking number with every order.

4. Can I return a product if I’m not satisfied?

Yes, we offer a hassle-free return policy. If you’re not satisfied with your purchase, please contact us within 30 days of receiving the product for a full refund or replacement.

5. How do DIY kits work?

Each kit comes with easy-to-follow instructions. Simply follow the steps, and your child can enjoy hands-on learning while building, experimenting, and creating!

6. Do you offer bulk orders or school packages?

Yes! We provide special packages for schools, daycare centers, and bulk orders. Please contact us via our Contact page for custom orders and discounts.

7. Can I track my order?

Absolutely. Once your order is shipped, you will receive a tracking number via email. You can track your package until it reaches your doorstep.

8. What makes THETOYSTOP different?

We focus on educational value, safe materials, and hands-on fun. Unlike ordinary toys, our kits encourage STEM learning, creativity, and problem-solving in a safe and engaging way.